Our COVID-19 Response
During this unsettling and unprecedented times for everyone, we hope you can understand that this situation is out of our control. We’ll do our best to deliver your beauty needs and continue to be here for you, and to keep you updated along the way.
| Cosme Hut Updates (Last Updated: Friday 01/05/2020 @ 10PM) |
Online Store
Our store is still open 24/7
We are currently experiencing an influx of orders. Please give us an additional 1-3 days to process your order.🙇♀️🙇♂️
If you have any queries, please some of the following links:
Return and Exchange Policy Page
If you can't find your answer at any of the above link, please contact us at online@cosmehut.com.au
Deliveries
(Fastway & Australia Post)
Some deliveries may be delayed due to the increased demand our delivery partners are experiencing.
Both our delivery partners: Fastway and Australia Post have made changes to their delivery processes to enhance the safety of their employees and customers. Please have a read of the links below on their changes of procedures below:
We understand the frustration when your parcel is delayed, however, before emailing us of any issues, please check your tracking number and contact the courier (Fastway or Australia Post) regarding the delayed or missing parcel. They will usually get back to you within 1 – 2 business days. If you have not heard from them after 7 business days, let us know at online@cosmehut.com.au.
Product Re-Stock/Supplier Shipment
We are currently experiencing both large number of orders and delay/shortage of stocks from our suppliers. We’re really sorry but we are working with our suppliers to get the re-stock as soon as we can.
South Korea
Our shipments from South Korea are currently delayed due to limited cargo planes and many countries enforcing more stringent cargo policies. All stocks from South Korea are arriving much slower than usual. So please be patient about the re-stock for your K-Beauty Needs.
If possible, please refrain from emailing or asking us about stock updates. We are unsure when exactly will it be restocked, and we do not want to give false hope 😞. We suggest signing up to the email notifications and follow our social media accounts to track for latest restock and new arrival.
Our Physical Stores
In Perth, Western Australia
Both our stores in Perth are open at the moment, with an updated trading hours. These hours are temporarily and are subject to change according to the situation. Kindly visit our Store Location Page for more information about trading hours.
FROM COSME HUT TEAM❤
It is certainly a very difficult time for everyone at the moment. Please make sure to be kind to each other and most importantly, to yourself. These are tough times, but we'll make it through together!
Please stay safe, healthy and glowing! We can’t wait to see you again in store or in one of our amazing events in future!
With Love,
Lily
Founder of Cosme Hut